baji l Privacy Policy

1 Introduction and Scope

baji l is an online betting and casino platform operating for users in Bangladesh. This privacy policy document explains what kinds of personal information we collect, the purposes for which they are used, and the measures we take to protect your information.

This policy applies to services provided through the baji l website (https://baji-l.cam), mobile application, and other digital channels. Please read this document carefully before using our services. For details on the general terms of use for our services, please read the Terms and Conditions page.

baji l reserves the right to change or update this privacy policy at any time. When changes take effect, the date published on the website will be updated. We recommend visiting this page regularly to stay informed about the latest policy.

2 Information We Collect

The following types of information may be collected during registration and use of the baji l platform:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or passport number (when required for identity verification)
• Current and permanent address

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket number and bank account details
• Deposit and withdrawal transaction history
• Betting and gaming activity records

2.3 Device and Browsing Information

• IP address, device type, and operating system
• Browser information and session data
• Cookies and similar tracking information
• Platform usage patterns and navigation records

2.4 Communication Information

• Live chat message history
• Email correspondence records
• Support tickets and feedback

3 How We Collect Information

baji l collects user information through various means:

• Information You Provide Directly: When you create an account, verify your identity, make a deposit or withdrawal, or contact our support team, you provide this information yourself.
• Automatic Collection: While you use the platform, device and browsing information is collected automatically through cookies, web beacons, and log files.
• Through Third Parties: Some information may be verified through payment partners and identity verification services, though only the minimum necessary information is exchanged in such cases.

4 Purposes of Using Information

Collected information is used only for specific and legitimate purposes:

4.1 Account Management and Identity Verification

Personal information is used to complete the registration process, maintain account security, and confirm your identity. This process helps prevent misuse and fraud.

4.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests and verify the accuracy of transactions. All transactions are carried out through bKash, Nagad, Rocket, and bank transfers.

4.3 Customer Service and Support

Our support team provides service 24/7 in Bengali and English via live chat and email. Communication history is kept to resolve your issues quickly and maintain continuity in correspondence.

4.4 Platform Improvement and Customisation

Browsing and session data are used to analyse user preferences and behaviour in order to improve service quality and create a personalised experience.

4.5 Ensuring Responsible Gaming

Gaming activity data is monitored to identify risky behaviour and provide support to the relevant user. In accordance with our Responsible Gaming Policy, protecting users is our top priority.

5 Data Storage and Security

baji l has adopted industry-standard technical measures to protect user information:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL technology, which prevents unauthorised access by third parties.
• Database Security: Stored data is kept on encrypted servers and regular security audits are conducted.
• Access Control: Only authorised staff can access user information, and records of their access are maintained.
• Data Retention Period: Information is retained while the account is active and, after account closure, for as long as required by applicable legal obligations.

Although we take the utmost care in storing data, no one can guarantee the complete security of information transmitted over the internet. Therefore, it is your own responsibility to keep your account password confidential.

6 Data Sharing and Third Parties

baji l does not sell users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and relevant banks to complete transactions. This information is used solely for the purpose of completing the specific transaction.

6.2 Identity Verification Services

The necessary information may be shared with trusted verification services for fraud prevention and age verification.

6.3 Legal Obligations

It is our responsibility to disclose information to authorities in the case of a court order, government directive, or applicable legal obligation.

6.4 Business Changes

In the event of a future merger or acquisition, the necessary information may be transferred after notifying users in advance.

7 Cookie Policy

The baji l platform uses cookies to improve the user experience. Cookies are small text files stored on your device that help remember your preferences on future visits.

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, language preferences.
• Functional Cookies: Store your preferences to make the platform easier to use.
• Analytics Cookies: Collect platform usage statistics to help improve service quality.

Cookies can be disabled by changing your browser settings, though doing so may prevent some platform features from working.

8 User Rights

Every user registered with baji l has the following rights regarding their personal information:

8.1 Right to Access Information

You may request to view the personal information stored in your account at any time. Our support team will provide the information within a set timeframe after verification.

8.2 Right to Correct Information

If there is any error in your stored information, contact our support to request a correction. It will be corrected as quickly as possible after identity verification.

8.3 Right to Delete Information

After closing your account, you may request deletion of personal information that does not fall under legal obligations. However, financial transaction records must be retained for a specified period as required by applicable law.

8.4 Right to Data Portability

You may request that your information be provided in a machine-readable format, which makes it convenient to use with other services.

9 Protection of Minors' Information

All services of baji l are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and if a user is found to be underage, the relevant account is closed immediately.

If you believe that a minor's information has been collected by mistake, please notify our support team — we will take prompt action.

10 Steps in the Event of a Data Breach

If a security breach occurs and it poses a risk to users' rights and interests, we will notify the affected users as quickly as possible and take remedial action.

If you notice any unusual activity in your account, change your password immediately and notify our support team.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Live Chat: Contact us in Bengali or English through the platform's 24/7 support chat
• Email: [email protected]

To learn more about our services, platform, and operations, visit the About Us page. Our Frequently Asked Questions (FAQ) section may also be helpful for answers to common questions.